Frequently Asked Questions

GENERAL INFORMATION

WHAT IS INFOWEAR?

We’re an online-only clothing store that focuses on factually informative, socially positive, or otherwise humorous messaging. We’re all about clothing that helps spread important messages and start great conversations.

WHAT PRODUCTS DO YOU OFFER?

We currently offer eco-friendly t-shirts, which are sourced from recycled poly rPET (plastic bottles) and organic cotton. Our shirts come in white and black, with sizes ranging from small to 2XL.

In addition, we offer regular slim fit shirts for our Philosophy, Positivity, and User Submissions section in white, black, teal and grey, with sizes ranging from small to 4XL.

HOW ARE YOUR SHIRTS MADE?

Our shirts are made-to-order, meaning they aren’t printed until someone orders one. All of our shirts are printed and shipped from the United States, from North Carolina. 

ARE YOUR SHIRTS SUSTAINABLE? HOW ARE THEY SOURCED?

We care deeply about the impact our shirts have on the environment, and the working conditions under which they’re manufactured. All of our imported sourced material is produced ethically and as sustainably as possible. 

To learn more about where our shirts come from and our commitment to corporate social responsibility, click here.  

HOW DO YOUR SHIRTS FIT?

Our eco-shirts are crew-neck unisex, with a slim fit design. 

For our non-eco variants, the shirts are slim fit with 100% ringspun cotton and are pre-shrunk.

We conform with general American sizing and are true-to-size. If you want to know what size works best for you, each of our product pages contain a sizing guide and chart.

MANY OF YOUR SHIRTS FEATURE CITATIONS AT THE BOTTOM OF THE TEXT THAT LOOKS VERY SMALL. ARE THEY LEGIBLE IN REAL LIFE?

We've gone to special effort to make sure that the citations are easily legible on the shirts when you're wearing them, and can absolutely be read on all shirt sizes.  

DO YOU OFFER DISCOUNTS?

Yes! We offer periodic discounts throughout the year (Earth Day, major election days, etc). We also periodically offer exclusive discounts for email subscribers. 

SHIPPING

HOW MUCH DOES SHIPPING COST?

Shipping rates vary by location and preferred delivery speed. Deliveries within the United States on Economy Shipping (5-8 business days) will almost always be less than $5. 

HOW LONG WILL IT TAKE TO GET MY SHIRT?

Our order fulfillment is a three step process. When you make an order, it will be processed, then printed, then shipped. Adding them all together and barring any delays, you should expect about 2 weeks.

After making your purchase, your order will be ready to ship within 2-7 business days. However, 97.66% of order are shipped within 5 business days, and more than half of our orders are shipped within 3 business days. Once shipped, delivery will depend on shipping method and location.

Here are the shipping times for each shipping method we offer:

• Overnight: Next day delivery (this will also mean that your shirt is bumped to the front of production, and will be printed within hours to meet the arrival deadline). Only available for US customers. 
• Express: 1-3 business days, in the US, Canada, and internationally
• Standard: 3-5 business days, in the US and internationally, 3-6 days in Canada
• Economy: 5-8 business days in the US, 6-12 business days in Canada, 5-10 business days internationally
• No Rush: 10-20 business days for all territories
• Flat Rate: 5-8 business days in the US, 6-12 business days in Canada, 5-20 business days internationally 

WILL I BE ABLE TO TRACK MY PACKAGE?

Package tracking is available for Overnight, Express, Standard, and Economy (only for destinations within the US) shipping rates. Once you place an order, you will receive a confirmation email that will contain tracking codes and other information. 

RETURNS AND CANCELLATIONS

IF I MAKE A MISTAKE WITH MY ORDER, HOW CAN I CHANGE IT?

Our production is automated. If you want to make a change, please email us as soon as possible. You have about a 12 hour window in which we can edit your order before it gets printed and fulfilled. Once it’s printed, we unfortunately can’t make changes to it. 

HOW CAN I CANCEL MY ORDER?

If you want to cancel an order, you must let us know within the 12 hour window after you bought the item so that we can prevent it from being produced. We will still do our best to cancel any order after this period, but we cannot guarantee that we will be successful.

HOW CAN I RETURN MY ORDER OR EXCHANGE IT?

If you want to return your shirt(s), you may do so within within 30 days of making your order for store credit. 

HOW CAN I GET A REFUND?